We understand the importance of time and cost management to our customers’ businesses and have embedded global best practices within our processes to ensure that our customers get second-to-none service from our various outlets to support their goals.
Our service definition is also able to accommodate a wide range of business models from wholesale purchase of products and/or services, to direct retail and other specialized requests. This model is deliberate and gives our customers the flexibility they need to advance their businesses.
The 5 step process approach that supports our service definition framework is:
- Understand the client’s needs and expectations
- Develop our knowledge of the client’s business so that our services are value-based to the client on relevance and insight
- Perform efficient and effective bespoke services through the totality of this understanding and knowledge
- Assess our relationship with the client in all its aspects; and
- Ensure the client enjoys visible benefits of our services and his business is positively impacted